Help center

Frequently asked questions

Shipping, fitment, recovery-gear safety, returns and payment — the essentials before and after you order.

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Orders & Shipping

We ship worldwide from the United States. U.S. orders over $80 ship free; orders under $80 are a flat $6.90. International rates are calculated at checkout. All prices and charges are in U.S. dollars (USD) only.

Products & Safety

No. Outempire only sells trunk and off-road accessories. We do not sell complete vehicles, RVs/campers, loose lithium batteries, or fuel and other flammable liquids.

Returns & Payment

Unopened items in original condition can be returned within 30 days for a refund. For hygiene and safety reasons, opened recovery gear (ropes, shackles, gloves) cannot be returned unless the item is defective. See our Returns page for the full policy.

Frequently asked questions

Orders & Shipping

Where do you ship and how much is it?

How fast will my order arrive?

Will I pay customs or import duties?

Products & Safety

Do you sell whole vehicles, RVs, batteries or fuel?

Is the recovery rope safe to use?

Are your products compatible with my vehicle?

Returns & Payment

What is your return policy?

How do I pay? Is checkout secure?